FREQUENTLY ASKED QUESTIONS
There many considerations; due to traffic, cleans that are more time-consuming than usual and unpredictable nature of cleaning. Because of that, DLux Cleaning, LLC cannot guarantee the exact time of arrival. However, for your convenience, we do send out an email one day prior to your cleaning with an approximate time for our arrival.
If you cannot be home to let us in for your regular cleanings, we ask that you provide us a key or garage entry code. If not, please make sure that your home is open for us on the scheduled cleaning day. We recommend changing the batteries on your garage pad once a year. Doing so will help avoid the team being locked out.
If the service provider is unable to gain access for any reason, we will be forced to charge you a lockout fee. They will need to charge $50.00 to help reimburse the service provider. We also expect that your driveway and walkway will be clear of snow and ice to prevent injury to our employees.
You will receive an estimated price for your first cleaning that is an approximate calculation based on the size of your home and all the rooms included. The actual cost may be more or less than the estimate given. Hourly cleanings are rounded up to the nearest half hour, meaning a 2:00 PM to 4:45 PM = 3 cleaning hours.
Imagine cleaning your home top to bottom by yourself, and it takes you six hours. If the cleaning would take you six hours, this is the total “Cleaning Hour” for the cleaning of your home. With our cleaning teams of two, three, and sometimes four service providers (depending on the day), this shortens the cleaning hours in your home. For example: If it takes you six hours to clean your home, it would take a team of two three cleaning hours, a team of three two cleaning hours, and a team of four one cleaning hour and thirty minutes.
We are compensated on a pay-as-you-go basis and request full payment upon the completion of each visit. We accept cash, checks, Visa, Mastercard, American Express, and Discover cards. We will be happy to keep a credit card on file and charge your credit card the day we clean your house.If you prefer to pay at the time of service, please make checks payable to DLux Cleaning. We will also be forced to pass on a $35.00 service fee for all returned checks. There are NO REFUNDS once services are rendered.
Yes, there are some housekeeping tasks we CANNOT provide, including :
- Remove or clean up any human or animal feces or waste (per OSHA regulations)
- Move any furniture over five pounds (dressers, beds, tables, rockers, couches, hutches, desk, shelving units, refrigerator, oven, washer, dryer, etc)
- Make top bunk beds
- Turn on electricity or water at the main switch
- Be on any step ladder over two steps high
- Remove screens from windows
- Remove windows to clean the outside
- Clean kitty litter boxes
- Flip mattresses
- Wash walls
- Clean garages
You never have to worry about providing cleaning supplies. Your team of service providers will come prepared with all of the cleaning supplies and equipment required to clean your home.