TERMS OF SERVICE
DLux Cleaning Terms of Service: PLEASE READ CAREFULLY
A $50 non-refundable deposit fee must be paid to be considered a CONFIRMED BOOKING.
We accept cash, check (Payable to DLux Cleaning), PayPal (https://paypal.me/DLuxcleaning) And Visa, Master Card, Discover, American Express. There is a 2% fee for Credit Cards unless card is kept on file. You may also use the Venmo App (@DLuxcleaningLLC), or Cash App ($dluxcleaningllc).
You can reschedule or cancel your appointment directly on your client portal or call or text our office. Please supply at least 24 hours’ notice for all cancelled appointments. A $50 cancellation fee will be charged for all cancellations with <24 hours’ notice. Cancellations <4 hour will be charged 40% of total service. Your service provider has a limited number of time slots per week. Cancellations puts him/her out of work for your time period. If you have a cancellation upon the team’s arrival, we will be forced to charge 40% of cost. This fee is to help reimburse the service provider for paid travel time and other expenses. There will be a $50 added fee for skipped cleanings. This is to account for the added time it will take to clean your home on our next visit.
Lock out policy:
Please be sure we can enter your home, either by leaving a key, a code, or leaving a door open. If we arrive for a scheduled service to find we are unable to access your home, that is considered a cancellation & you will be charged 40% of the total service.
What Is a House Cleaning hour?
When jobs are scheduled by the hour it is a “House Cleaning Hour.” Imagine cleaning your home top to bottom by yourself, and it takes you six hours. If the cleaning would take you six hours, this is the total “House Cleaning Hour” for the cleaning of your home. With our cleaning teams of two or three, this shortens the house cleaning hours in your home.
For example: If it takes you six hours to clean your home, it will take a team of two-three house cleaning hours, a team of three-two house cleaning hours.
Please be advised we do not dust the fronts of flat screen tv’s to avoid scratching. If we see a potential breakage happening, we will avoid cleaning areas or things that could potentially break. (ex. China, and items that cannot be replaced. We are careful but accidents do happen just not very often.
We use industry standard equipment and eco-friendly cleaning chemicals that will ensure your home is cleaned to your satisfaction. Bleach and/or Tilex may be used inside toilets and in shower areas to remove any mold or mildew build-up. If you insist on a total green cleaning, we use “Method” products and cannot guarantee removal of all mold and mildew using products without bleach and mildew remover.
On the Day of Cleaning:
We provide all supplies and necessary equipment. Please leave us ample room to be able to clean countertops, furniture, and floors by picking up excessive items (i.e., clothing, toys, personal care, etc.). We ask this to ensure that your home is thoroughly cleaned in the time that is allotted. If we run out of time for any reason, we will reschedule the rest of cleaning on the next available day with the possibility of an extra charge depending on time agreed upon. We schedule your service with a set amount of time for that day, leaving time for other clients afterwards. Therefore, we may need to leave before the entire home is cleaned. This is a rare occurrence, but it is a possibility. We will do our best to finish the same day. Visit us for more information about what we do. www.DLuxcleaning.net